Last updated: 22/09/2026
Welcome to CLOUVEX. These Terms of Service ("Terms") govern your use of the
ANELE service, operated by CLOUVEX LLC ("CLOUVEX", "we"), a Florida limited
liability company, United States. By signing up or using the service, you
("Customer") accept these Terms and our Privacy Policy.
ANELE is an AI-powered virtual receptionist for small businesses. The
service receives inbound calls only: the Customer forwards their
existing business phone number to the CLOUVEX number shown at sign-up.
Anele answers 24/7 in English and Spanish, takes messages and, depending on
the plan, books appointments and transfers calls to the Customer's phone.
What CLOUVEX does not do, stated plainly:
one, not a toll-free one.
Verizon, Comcast, whichever — and your bill stays with them.
dial tone.
it.
Your number stays yours, with your carrier. All you do is tell your
carrier to forward calls to our line. You turn that on and off yourself, at
any time, without asking us.
Anele does not replace 911 or any emergency service. In an emergency,
the caller must hang up and dial 911 directly. CLOUVEX does not guarantee
routing of emergency calls.
Turning it on and off is the Customer's responsibility, because it happens
at their carrier and CLOUVEX has no access to that account. That means two
things:
instantly. There is nothing to cancel with us for that to happen.
arriving at a line that no longer answers for you. **Remember to turn it
off.** Your carrier's instructions are at /help.
On every call, Anele announces in its first sentence that the call
may be recorded. Florida is a two-party consent state: that notice is
not optional and not configurable, it is in the code and is prepended
to any greeting.
What is kept depends on who answers:
what remains is text: the message and the transcript.
service that does. Once the business has passed its monthly allowance,
the caller hears a greeting in Anele's voice **telling them it is
recording** and asking for name, number and reason. That recording is
transcribed — by ElevenLabs, see 2.3 — and **the audio is deleted as soon
as the transcript exists**: it is not retained. The message follows the
usual 90 days.
There is currently no customer-enabled audio storage feature. If one is
offered in the future, it will be announced in advance and, when active,
recordings will be kept for 90 days and then deleted automatically, like
everything else.
The Customer is responsible for complying with recording laws applicable to
their business and to the states they receive calls from.
Transferring a call to a number you gave us, and calling you to read an
urgent message nobody has picked up.
We do not call your customers. We do not make sales calls. We do not use
your number for anything you did not ask for.
20 calls per month; from the 21st call, a voicemail in Anele's voice
records and transcribes the message. No appointments or transfers. **No
card required.** Includes messages by email (and Telegram if the Customer
sets it up) and a weekly email summary.
number of monthly calls answered by Anele stated for each plan on the
website at sign-up. If the Customer exceeds their plan, **service is
never cut off**: additional calls are billed at the published per-call
price, or the Customer upgrades.
real small or medium business. CLOUVEX may limit, route to voicemail or
close accounts whose use is clearly disproportionate, automated,
fraudulent or aimed at reselling the service.
becomes inactive; it reactivates automatically with the next forwarded
call. After 12 months without calls, CLOUVEX may close it and delete its
data with email notice.
There is no billing in place today: the free plan asks for no card and
the paid plans are not yet open to the public. What follows describes how
they will work and governs from the moment they open.
Paid plans will be charged monthly in advance through Stripe; CLOUVEX
does not store card numbers. Prices are those published on the website
at sign-up; price changes are announced at least 30 days in advance. The
Customer signs no contract and no lock-in: they may downgrade, move to
the free plan or cancel at any time from their account or by writing to
info@clouvexpbx.com; the month already paid runs to its end, with no
proration. The first paid invoice carries a 7-day full-refund guarantee.
On cancellation, the Customer removes the forwarding from their number
using their carrier's code (instructions at /help).
The Customer represents that they have the right to forward the number they
register, that the information in their profile is accurate, and that they
will not use the service for illegal, fraudulent, harassing, impersonating
or spam purposes. The Customer is responsible for what Anele says on their
behalf according to their profile instructions. CLOUVEX may suspend the
service for misuse.
CLOUVEX will use reasonable efforts to keep the service available 24/7.
Absolute uptime is not guaranteed; maintenance or third-party interruptions
(carriers, providers) may occur. **Anele is an automated system: it may
mishear a name, a number or a reason.** The Customer should review their
messages and not rely on the service for critical decisions.
CLOUVEX is not liable for calls not answered or mishandled due to
third-party failures (the Customer's carrier, telephony, voice or
infrastructure providers, network outages) or force majeure, nor for
indirect damages, lost profits or loss of business. **CLOUVEX's total
liability to the Customer is limited to the amount paid by the Customer in
the last three months** (zero on the free plan). The service is provided
"as is" to the extent permitted by law.
Program name: CLOUVEX alerts.
If you consent — by ticking the corresponding box at sign-up — **CLOUVEX
LLC** may send text messages to the mobile number you give us. These
three, and no others:
that you are nearing your plan limit, or an incident that affects you;
These are not advertising. CLOUVEX does not send promotions by text
message, and does not pass your number to anyone else to do so.
Message frequency varies, because it depends on the calls you receive.
Message and data rates may apply.
Reply STOP to any message to opt out; it stops immediately. **Reply
HELP for help, or write to info@clouvexpbx.com**.
Consent is optional and is not a condition of service. If you do not
give it, sign-up completes just the same and your notifications arrive by
email. You may withdraw it at any time, and withdrawing it does not close
your account.
Handling of this data is governed by our Privacy Policy, in particular
section 2.3 (who we share it with) and 2.4 (text messages).
These Terms are governed by the laws of the State of Florida, United
States, without regard to its conflict of law rules. Any dispute will be
resolved in the **state or federal courts located in Miami-Dade County,
Florida**, and the parties consent to that jurisdiction.
**There is no arbitration clause and no class-action waiver, and that is
deliberate:** a lawyer drafts that or it does not go in. A badly written
clause of that kind can be struck down entirely, which is worse than not
having it.
CLOUVEX may update these Terms with reasonable notice by email or on the
website; continued use after notice means acceptance. Contact:
info@clouvexpbx.com · CLOUVEX LLC, Miami, Florida.
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